Privacy Policy

1. Who is responsible for your information?

Nelity Investments Limited, trading as Blue Strike Tech, is responsible for personal information collected through this website and our enquiries, subject to applicable law.

Contact: info@bluestriketech1.com · +260 573498001

Business address: Cairo Road, Lusaka, Zambia.

2. Information we collect

Depending on the service you request, we may collect:

• Your name or business name;
• Email address and telephone or WhatsApp number;
• Service and training package selections;
• The message or description you choose to submit, including an incident category and a brief incident description;
• Information needed to respond to you, arrange a service or maintain appropriate business records; and
• Limited technical information that may be processed by website hosting, security and CAPTCHA services, such as browser or device information and network identifiers.

3. Why we use the information

We use submitted information to respond to enquiries, prepare quotations, arrange training or support, follow up on incident requests, protect the website from spam or abuse, maintain business records and meet applicable legal obligations. We do not use website enquiry information to sell personal data.

4. Website forms and service providers

Website enquiry and incident forms use Web3Forms to process form submissions for delivery to Blue Strike Tech by email. The forms also use hCaptcha to help prevent automated spam. Website hosting and delivery services may also process technical connection information when you visit the site.

These providers are separate service providers and may process information under their own terms and privacy notices. Their systems, locations and retention settings can change. We do not control their internal infrastructure.

Form submissions handled through Web3Forms are intended to be retained for up to three years, based on the retention setting previously discussed for the account. We will verify the current setting in the provider dashboard and update this notice if it differs. We retain our own business records only for as long as needed for the stated purposes and applicable legal requirements.

External providers may process information outside Zambia. Cross-border processing and storage must comply with applicable Zambian data protection requirements. We will not treat the use of an external provider as automatic proof of compliance. If the provider's data location and the applicable legal requirements cannot be verified, the relevant form should be suspended or moved to an appropriately approved service before collecting personal information.

5. Information you must not submit

Do not submit passwords, PINs, one-time passwords (OTPs), recovery codes, private keys, payment card details, banking credentials or copies of identity documents through this website. Do not include sensitive personal information in the incident description. If you need urgent help after a financial transfer, contact your bank or mobile money provider immediately through its official channel.

6. Sharing and disclosure

We may disclose information to service providers that help us operate the website and deliver submitted enquiries, or where disclosure is required or permitted by law. We do not sell personal information. We limit information shared with service providers to what is reasonably needed for the relevant service.

7. Security

We use reasonable administrative and technical measures to protect information under our control. No internet transmission or electronic storage method can be guaranteed completely secure. Please use the website forms only for the limited information requested and do not send credentials or highly sensitive information.

8. Your data protection rights

Subject to the conditions and exceptions in applicable law, you may have rights to request access to your personal information, ask for inaccurate information to be corrected, request erasure where the legal conditions are met, withdraw consent where processing is based on consent, and raise a complaint about how your information is handled.

To make a request, email info@bluestriketech1.com. We may need to verify your identity before responding. You may also contact the Data Protection Commission of Zambia or consult the Data Protection Act, 2021.

9. Children

This website's service enquiry forms are not intended to collect personal information directly from children. A parent, guardian or authorised institution should contact us where a service involving a child is being considered.

10. Changes to this policy

We may update this policy when our services, systems or legal obligations change. The effective date at the top of this page will be revised when an updated version is published.